Account & data deletion
Delete your CyberSpot account
You can delete your CyberSpot account and personal data at any time. Deletion is built into the app and does not require contacting anyone. This page explains how it works, what is removed, what is kept, and how to reach us if you cannot use the app.
Delete from the app
- Open the CyberSpot app and sign in.
- Go to Profile → Settings.
- Tap “Delete account”.
- Confirm. The deletion starts immediately.
Request deletion by email
If you cannot sign in or no longer have the app, email us at support@cyberspot.app from the email address or with the phone number linked to your account and ask for account deletion. We will verify that the request comes from the account owner, then delete the account. Email requests are completed within 30 days at the latest, usually much sooner.
What is deleted
- Your account and sign-in credentials.
- Your profile and personal details (name, phone number, email).
- Your chat history with clubs held by CyberSpot — it is unlinked from you and anonymized.
- Device and notification bindings.
What is kept, and why
Records of completed bookings are kept in anonymized form only — under an internal audit identifier, with no name, phone number or email attached. Clubs need these records for operational and financial accounting, and applicable law requires financial records to be retained. They can no longer be traced back to you.
How long it takes
In-app deletion completes immediately in most cases. If you have an active booking at that moment, your account is marked for deletion and is removed automatically as soon as that booking ends. Email requests are completed within 30 days at the latest.
Questions
If anything about deletion is unclear, or an automatic deletion could not be completed, write to us: support@cyberspot.app